While lettings and management agents offer a generally fairly consistent set of services, each one comes with its own distinct characteristics – frequently an echo of the values or personality of its owners. Meliora was a case in point, its owner well established and known in her local area as a result of many years in the business there, in her former agency now sold on. Tone of voice is professional and authoritative, while reinforcing the message that nothing is ever too much trouble. Website content for launch of letting and management agent, Meliora.

Project year: 2023
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Our personal and completely flexible service for landlords

Landlords’ needs vary widely, and we aim to provide not only a conventional range of letting and management services, but complete flexibility to adapt these to the specific requirements of each individual owner.

For landlords with the time, know-how and inclination to manage their properties themselves, the only service needed from us may be letting – securing suitable new tenants, checking their credentials and dealing with the administration involved in establishing the tenancy.

For others, it makes sense to leave not only the letting, but also the ongoing collection of rent to us, while taking care of maintenance and upkeep themselves.

Then there are many landlords, including those with a busy working life, or living overseas or a long way from their property, for whom our full letting, management and maintenance service is the ideal option, relieving them of almost all need to think about their property at all.

 


If you simply need our letting service

No matter where your property is, we can market it for you.

Generally, we will manage viewings, negotiate rent, check credentials and references, prepare Tenancy Agreements, take and lodge the deposit, assist with direct rent payment setup, arrange inventory preparation and manage the handover of keys.

If you need further assistance, or wish to do some parts of this yourself (such as managing viewings, perhaps, if your property is close to your home) then we’ll adapt our service to your wishes.

Letting us collect rent for you

Today, when rental payments are collected almost exclusively by direct debit, collection itself is rather less of a chore than once it was. That said, many landlords still prefer to have collection and accurate bookkeeping looked after for them, with statements supplied and payments made to their accounts each month. If there are issues of any kind in collecting rent, these are also then our responsibility.

This service is particularly popular with landlords wishing to avoid any financial administration or possible issue management, but who are happy to look after repair and maintenance of the property themselves.

Once again, we’re more than happy to configure our service to meet your personal wishes. So if, for example, you’d like us to collect rent for you, but would also like us to manage safety certifications, we can arrange to do that.

Having us take care of absolutely everything

This is our complete, one-stop-shop service. We’ll market your property, find and check your applicants, draw up the Tenancy Agreement, get everything organised and in place and hand over the keys.

We’ll then collect and remit rent for you each month throughout the tenancy, maintaining all appropriate records and sending you statements along with your payments.

We will also manage maintenance and repair of the property, responding to requests notified to us by the tenant, as well as carrying out periodic inspections to check for dilapidation or damage. We can then deal with these without your involvement, up to an agreed value, or can refer all issues to you for approval before arrange for them to be dealt with.

If you’d like minimal involvement with your let, other than to know it’s in safe hands and to have your payments credit your account each month, this is the service for you. As always, we’re always happy to adapt what we do or do not deal with to suit your specific needs.

 


What we offer

A comprehensive guide to the service we provide for landlords, with fuller explanation of how we can best match our services to your needs depending on how little or how much responsibility you’d like to retain yourself.

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Your obligations

No matter how responsibility we take on for the letting and management of your property, as its owner certain obligations remain beholden on you. This guide explains what these are and how the best ways to ensure you fulfil them.

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